Free shipping to Australia on all items!
Free shipping to Australia on all items!
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FAQs and shipping

Shipping location

We only ship to Australia.

 

Shipping Cost

Shipping is free for all items.

 

Delivery times

Shipping usually takes 2-3 weeks.

 

Purchasing multiple items?

Some items may be delivered in separate packages.

 

Returns policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate, or hazardous materials.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kimberley.nourishnation@gmail.com.

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We do not offer any exchanges.

Shipping
To return your product, you should mail your product to: 5/20 Weston St, Coorparoo QLD 4151, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.